Frequently Asked Questions (FAQ)

1). WHAT IF I DON'T PUT THE EXACT NAME THAT IS ON THE BANK ACCOUNT IN THE FORM?  In many countries, a bank will not accept a wire transfer if the name on the wire instructions does not exactly match the name on the bank account in which the money is to be deposited. 

2). WHAT IS A BANK CODE?  A Bank Code is a code assigned by a Central Bank, a Bank Supervisory Body or a Bankers Association in a country to all its licensed member banks. The rules vary greatly between the countries. The name of such a code varies by country as well. Please confirm the Bank Code with your bank before entering it on the form. 

3). WHAT IS AN IBAN?  IBAN (International Bank Account Number) is used in some countries for international payments to identify a specific individual bank account.  Please check with your bank to find or confirm your IBAN.

4). WHAT IS A SWIFT OR BIC CODE?  SWIFT or BIC is used to identify a specific bank when sending an international payment.  It is very important that you confirm the SWIFT or BIC code with your bank before entering it on the form.

5). WHAT IS A SKN CODE? (Indonesia only) For Indonesian account holders to create the Sistem Kliring Nasional (SKN) Code, use the format A/B/CC/2. 

       A is Beneficiary type (1=Individual, 2=Corporate, 3=Government);

       B is Residential Status (1=Resident, 2=Non-Resident);

       C is Transaction Type (50=Transfer between Customer, 51=Government Transactions, 59=Reversal/Return. 

       The last number will always be 2.  Example: for Individual, Resident, Transfer between Customer the Code will be SKN/1/1/50/2.

6). WHO CAN I CONTACT FOR TECHNICAL ASSISTANCE?  If you have difficulty using the on-line form or providing the information, please send an email to Convera's support team using VendorManagement@convera.com.  

7). HOW CAN I ENSURE THAT I RECEIVE THE PAYMENT SUCCESSFULLY?   To avoid any delays with your payment, please make sure that you complete all of the fields in the form accurately.  We strongly recommend that you confirm your bank account and other relevant details with your bank, before submitting the form.

8). DO I GET A NOTIFICATION WHEN THE PAYMENT IS INITIATED?  Yes, a system generated Payment Confirmation is sent to the email address entered in the registration form.  This email will be in English.

9). WHO DO I CONTACT IF I RECEIVED A PAYMENT CONFIRMATION BUT I HAVEN'T RECEIVED MY PAYMENT?  It can take 3-5 business days for the payment to be applied to your bank account.  If you do not see the funds in your bank account after 5 business days, please contact Convera's support team at VendorManagement@convera.com.

10). HOW DO I UPDATE MY BANKING DETAILS?  Please contact the Rainforest Alliance Customer Success team at customersuccess@ra.org. They will send you a form to update banking details with Convera.